Property Payment & Cancellation policy
Standard Rate based on 2 person per room, Extra person Extra Charge
All bookings are a prepaid booking.
All ONLINE bookings require full payment to be confirmed and non-refundable. The total amount of the booking will be debited from the credit card used to book at time of booking.
General Policy :
Cancellations received more than 60 days prior to arrival date will receive 100% refund less a 5% or $45.00 handling fee (whatever higher)
Cancellations received between 60 and 14 days prior to arrival date will receive a 50% refund of tariff.
Cancellations or modifications received 14 days or less prior to arrival will receive no refund. No amendments can be made within 14 day of arrival ( unless COVID restrictions proved by government notice). Cancellations of 1 night stays will receive no refund at any time.
COVID Policy :
Since the lock-down continue more than 4 weeks and no end date. We only offer Full credit to be carried over to new dates or next stay Free Of Charge (Valid12 months)(only for direct booking)(Prove of address required : ID or Bills via EMAIL please, must be provided by 7 days prior to arrival )
Booking.com / Expedia / Online agency bookings : stricktly non-refundable
In House Policy :
Parties and Functions are strictly prohibited.
NSW government advise ” Physical distancing : Help reduce the risk of COVID-19 infection by avoiding close contact with people you do not live with.
Lounge and common area is a family friendly facilities with games. Please relax and enjoy.
Common area will be restricted. Social distancing is strictly apply in restaurant , bar, guest lounge and commom area. Open at 7am and strictly closed at 8.30pm.
Accordingly this room rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
Pets are not allowed.
NYO : Not allow to bring your own food or drinks in the full-license restaurant, bar and lounge area